Shipping policy

Shipping Policy

Where we ship
We currently ship within the United States.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an order confirmation email at purchase, and a separate email with tracking once your order ships.

Delivery time
Most orders arrive within 6–12 business days after processing. Your total wait is processing time plus delivery time, so please allow up to about 2–3 weeks overall — though most orders arrive sooner.

Shipping rates
We offer free standard shipping on orders over $35. Orders under $35 ship at a flat rate of $4.99. Your exact shipping cost is always shown at checkout before payment.

How our shipping works
The Pimple Shop partners with vetted fulfillment centers to prepare and ship your order. Depending on the product, items may ship from different facilities, which is why delivery windows can vary slightly from item to item.

Order tracking
Once your order ships, you'll receive a tracking link by email. Please allow 24–48 hours for the first tracking scan to appear after you receive the number — it's normal for tracking to show limited information at first.

Delays
Occasionally, carrier backlogs, high-demand periods, customs, or weather can extend delivery times. These are outside our control, but we'll always help you locate your order.

Lost or stalled packages
If your tracking hasn't updated in 7 or more business days, or shows delivered but you haven't received your order, email us at dshophq@gmail.com and we'll investigate right away.

Incorrect addresses
Please double-check your shipping address at checkout — we can't be responsible for orders sent to an address entered incorrectly. If you spot a mistake, email dshophq@gmail.com within 12 hours of ordering and we'll do our best to correct it before the order ships.

Questions?
Reach us any time at dshophq@gmail.com. We reply within 24–48 hours, Monday–Friday.